Refund policy
At Leisure Threads, we want you to feel happy and confident with your order.
If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.
Return Eligibility
To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition that you received it. Items should also be returned with original tags and packaging where possible.
To start a return, please contact us at:
Please include your order number, the item you would like to return, and, where possible, the reason for your return request. This helps us review the request and improve our service.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.
We recommend using a tracked shipping service when returning an item, as Leisure Threads is not responsible for returned items that are lost in transit.
Return Timeframe
Once your return request has been approved, we will provide instructions on where to send your return.
Returned items should be sent back within 14 days of your return request being approved.
Refunds
Where required by applicable consumer law, the original standard delivery cost will also be refunded. Any additional cost for upgraded or express delivery may not be refunded.
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed back to your original payment method.
Please note that it may take additional time for your bank or payment provider to process and show the refund in your account.
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible at:
Please include your order number and clear photos of the issue so we can review the case and help resolve it.
Items Not Eligible for Return
Some items may not be eligible for return where a legal exception applies, such as certain hygiene-sensitive items once opened or items clearly stated as non-returnable where permitted by law.
Items that have been worn, washed, damaged after delivery, or returned in unsuitable condition may not be accepted.
Exchanges
At this stage, we may not always be able to offer direct exchanges.
If you need a different size or item, you may need to return the original item and place a new order.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will do our best to help, but once an order has started processing or has been sent to the supplier, cancellation may not always be possible.
Contact
For any return or refund questions, contact us at: